Contact information

Delivery Information

Estimated delivery date is the estimated delivery date based on the origin and destination of the package. Delivery on the specified date is not guaranteed.

US Customer Support
Total Delivery Time = Processing Time + Shipping Time
Package processing time is 1-2 Business days (non-holidays)

Countries

 Shipping Method Shipping Time

Cost

 Shipping Companies
United States Free Shipping 7-15 Business days Free Shipping FedEx, UPS, USPS, EMS
United States Express Shipping  3-5 Business days 29.99 USD FedEx, UPS, USPS, EMS

 

Covid-19 Precautions Tips

Your items may be delayed slightly due to Covid-19. In order to keep our employees safe at work, we take many precautions, which may affect delivery times. Please give us a little extra time when ordering. Thank you very much for your patience and understanding.

Tips: As liquid products use EMS logistics, we will deliver packages separately for liquid products that take 5-7 days longer.

Please note that due to legal restrictions, we cannot ship to certain countries:

Hawaii, Alaska, Guam, Puerto Rico, American Islands, Military District, APO/FPO/DPO addresses.

How can I track my order?

All shipping information will be emailed to you after your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link does not respond for any reason, please visit the courier company's web page and manually enter the tracking number to verify the status of your courier.

How do I change my shipping address?

As soon as you discover that your shipping address is wrong, please contact our customer service (service@lustame.com) immediately! We will help you change your shipping address before shipping. Please note that we cannot change the address once the item has shipped.

Is my package discreet?

Don't worry if people will know what you bought. We take 100% care to protect your privacy. Every order will be shipped in plain packaging with no reference to anything anywhere or inside. No one knows what good baby you bought.

Do I need to pay taxes or other import charges when I receive the package?

The authorities in your country may impose additional duties, fees or taxes beyond our control. So you are responsible for all costs incurred when the package enters your country. But don't worry, your order will be delivered to you shortly.

What if my item/package arrives damaged?

When you receive your item, please check your item carefully. If the packaging appears damaged, complete the following steps:
1) Take a picture of the damage.
2) Then please send an email to service@lustame.com immediately with a photo attached.
3) We will contact you directly with next steps.
4) Do not discard the box or packing material, otherwise the shipping company will not accept your claim.

Contact Us

Email: service@testforcustomer.com（Recommend）
Service Tel: + (505) 847-6176
Address: 685 Market Street
San Francisco, CA 94105,
United States
Customer Service Chat Hours: Monday - Friday: 9am - 18pm GMT